Terms and conditions
Last updated: April 1, 2026
Who We Are
TMDrops is a logistics and mail forwarding service operated by a company registered in the Czech Republic (“TMDrops”, “we”, “us”).
By registering on our website and using our services, you agree to these Terms & Conditions.
If you do not agree - please do not use the service.
What We Do (Important)
TMDrops helps you receive purchases from foreign online stores and deliver them to Turkmenistan.
We:
• provide you with a virtual address abroad (USA, Italy, Greece)
• receive your parcels at warehouses
• forward them to Turkmenistan.
We are not:
• a store
• a seller
• a manufacturer.
You buy goods directly from stores such as:
• Amazon
• eBay
• Zara
• Etc.
This means:
• we are not responsible for product quality
• we do not handle returns or warranties.
How the Service Works
• You register on TMDrops
• You get your personal address abroad and your TMDrops custumer ID
• You order goods from online stores
• You register the tracking number of your parcel from the online store to your TMDrops address and declare its value in your TMDrops personal account
• Your parcel arrives at our warehouse
• We identify it using your customer ID
• We ship it to Turkmenistan
• Final delivery is handled by “Turkmenpost” postal service company (hereinafter – “Turkmenpost”).
Your Responsibility as a Customer
You agree to:
• provide accurate personal data
• use your unique customer ID correctly
• track your parcels
• register the tracking code for the parcel in the system
• declare the value of the parcel
• pay all required fees.
If you:
• enter a wrong address
• enter wrong customer ID
• declared an incorrect value of parcel.
the risk is fully yours.
When We Are Responsible
We become responsible for a parcel only after:
• it is physically delivered to our warehouse
• it is scanned and registered in our system.
Before that - responsibility lies with:
• the online store
• the shipping company used by the seller.
Customs and Import Rules (Turkmenistan)
This is very important.
You are fully responsible for:
• checking if your goods are allowed in Turkmenistan
• declare the value of the parcel
• paying customs duties and taxes and any additional fees.
We do not control:
• customs decisions
• delays
• inspections
• confiscation.
If customs:
• holds the parcel
• seizes or confiscates the parcel
you must resolve it directly with the authorities.
Delivery in Turkmenistan
All local delivery is handled by: Turkmenpost
Prices and Weight Calculation
Weight Calculation
Shipping cost is based on:
• actual weight
• volumetric weight
• oversize measurements
whichever is higher.
Volumetric weight is calculated as follows:
(length × width × height) / 6000
If it is higher than actual weight, it will be used for pricing.
Note: this value may be updated in the future
Rounding
Weight is rounded up to 0.1 kg (100 grams).
Minimal weight
The minimal charging weight is 0,5 kg. If the actual weight of the parcel is less than 0,5 kg, you will be charged based on the minimal weight – 0,5 kg.
Payment
• All payments must be made online
• We use secure payment providers (including Stripe).
Before receiving your parcel, you must pay:
• shipping cost
• any additional services
• customs-related payments (if applicable through Turkmenpost).
We may hold your parcel until full payment is received.
Storage
Parcels may be stored at TMDrops overseas warehouses (until the value is declared) and the Turkmenpost warehouse for a limited time.
A storage fees may apply after the free period elapses.
Unclaimed parcels may be disposed of.
Prohibited Items
Please check the following link for the list of prohibited items for shipment to Turkmenistan: https://post.tm/posts/1
We have the right to:
• refuse shipment
• destroy the parcel
• report to authorities
Liability
General Rule
If a parcel is lost under our responsibility TMDrops provides compensation in the amount of the declared value.
We are not Responsible For (except in cases provided for by applicable law):
• wrong address
• missing customer ID
• poor packaging
• fragile items
• electronics damage
• customs issues
• delays outside our control.
Insurance
We do not provide insurance.
You may arrange insurance yourself if needed.
Where Loss Happens
Responsibility depends on where the problem occurred:
• prior to arrival at the TMDrops warehouse - the seller and their carrier
• after acceptance at the TMDrops warehouse – TMDrops.
Payments, Refunds and Compensation
Payment for Services
The Client pays for shipping services only after the parcel has been received, processed, and weighed at the warehouse.
Service Refund Policy
Since the service is provided after parcel acceptance and processing,
shipping fees are non-refundable once charged, except in cases provided by applicable law, as well as in cases where the service cannot be rendered due to the fault of the Company.
Compensation for Loss
Compensation is not a refund of service, but a separate claim.
Compensation is provided only if the parcel is confirmed as lost while under the Company’s responsibility
A parcel is considered lost only after completion of an internal investigation.
Compensation amount is limited to the declared value confirmed by invoice.
No Compensation Cases
The Company is not liable and no compensation is provided in cases including:
• incorrect address
• missing customer ID
• customs actions (hold, seizure, confiscation)
• prohibited goods
• force majeure.
Claims Procedure
Claims must be submitted within 30 days and include:
• invoice
• tracking number
• proof of payment for the contents of the parcel
• description.
Approved compensation (if applicable) is paid to the original payment method.
Force Majeure
The Company shall not be liable for any failure to perform or delay in fulfilling obligations caused by force majeure circumstances, including, but not limited to, natural disasters, wars, disruptions in transportation and logistics systems, actions of government agencies, and other circumstances beyond the Company's reasonable control.
Personal Data
We collect:
• full name
• phone
• address
• passport details.
We use this data for:
• delivery
• customs processing.
We may share data with:
• logistics partners
• customs authorities.
All data is processed under EU (GDPR) rules.
Legal & Payments (EU Compliance)
• These Terms are governed by the laws of the Czech Republic
• Payments are processed via secure providers (e.g. Stripe)
• By paying, you agree to accurate billing data and lawful use of funds.
Changes to Terms
We may update these Terms at any time.
Continued use of the service - acceptance of updates.