Refund & Compensation Policy

Last updated: April 1, 2026

General Principles

This Refund & Compensation Policy applies to services provided by TMDrops, operated by KP Solutions s.r.o.

By using our services and making payments, you agree to this Policy.

When Payment Is Charged

Shipping fees are charged only after the parcel has been:

•     the parcel has been received at the warehouse

•     the parcel has been processed

•     the parcel has been measured and weighed.

At this point, the service is considered initiated.

Refund Policy (Service Fees)

General Rule

Shipping fees are non-refundable once charged.

This is because the service (acceptance, processing, and preparation for shipment) has already been provided.

No Refund Cases

Refunds are not provided in any of the following situations:

•     the parcel has been received and processed at the warehouse

•     incorrect address provided by the Client

•     missing or incorrect Client ID

•     customs duties, delays, or refusal of import

•     parcels held, seized, or confiscated by customs authorities

•     prohibited or restricted goods

•     delays outside the Company’s control

•     force majeure events.

Compensation for Loss (Separate from Refunds)

Compensation is not a refund of service fees, but a separate claim.

When Compensation Applies

Compensation may be provided only if the parcel is confirmed as lost while under the Company’s responsibility

A parcel is considered lost only after:

•     an internal investigation is completed

•     the loss is officially confirmed by the Company.

Compensation Amount

Compensation is limited to the declared value of the parcel (supported by invoice).

Claims Procedure

To request compensation, the Client must:

•     submit a claim within 30 days from the expected delivery date

•     provide:

-       invoice (proof of value)

-       proof of payment for the contents of the parcel

-       tracking number

-       description of the issue

-       The Company reserves the right to request additional information.

Refund Method

If a refund or compensation is approved, it will be issued only to the original payment method.

Review and Decision

All claims are reviewed individually.

The Company reserves the right to:

•     approve or reject claims

•     determine eligibility based on available evidence.

Contact

For refund or compensation requests, contact: info@tmdrops.com