Frequently Asked Questions

TMdrops gives you a virtual address abroad (USA, Italy, Greece).

You:

1. Register on the website

2. Get your personal address abroad

3. Shop in online stores

4. Use your TMdrops address at checkout

5. Enter the tracking number of your parcel from the online store to your TMdrops address and declare its value in your TMdrops personal account

6. We receive and forward your parcel to Turkmenistan

Final delivery is handled by Turkmenpost.

Registration takes a few minutes:

· create an account

· enter your personal details

· upload required identification (passport)

After that, you will receive your personal addresses.

The parcel will not be shipped from the overseas warehouse until you declare its value.

Parcels are delivered to your selected pickup point via Turkmenpost.

You will be notified when your parcel is ready for pickup.

Delivery times depend on the origin:

· USA → approximately 10–20 days

· Italy / Greece → approximately 7-14 days

Customs processing may affect delivery time.

You can track your parcel:

· in your TMdrops account

· using the tracking number provided

If tracking shows delivered but not registered:

·                contact seller

·                contact TMdrops customer support

·                provide proof of delivery

We are responsible only after the parcel is scanned at the warehouse.

Shipping cost is based on weight:

· USA → $18 per kg

· Italy / Greece → $16 per kg

The charge is based on:

· actual weight

· volumetric weight

· oversize measurements

Whichever is higher.

Volumetric weight is calculated as:

(Length × Width × Height) / 6000

If it is higher than actual weight, it will be used for pricing.

Yes. Weight is rounded up to 0.1 kg (100 grams).

You pay only after your parcel is received, weighed and measured at our foreign warehouse.

All payments are made online via secure payment systems (e.g. Stripe).

A parcel is considered oversized if:

· total dimensions exceed 150 cm

· volumetric weight is 2× or more than actual weight

In this case:

· pricing is based on volumetric weight

· shipping cost will be calculated as $6 per one volumetric kg

Parcels are stored for a limited time.

After the free period:

· storage fees may apply

Unclaimed parcels may be disposed of.

Customs procedures are handled by local authorities in Turkmenistan.

In some cases, you may need to provide:

· passport data

· invoice

· other needed documents

Please check the following link for list of prohibited items for shimpent to Turkmenistan

https://post.tm/posts/1

If such items are detected:

· shipment may be refused or destroyed

TMdrops does not provide insurance.

You may arrange insurance independently if needed.

Your data is used only for:

· delivery

· customs clearance

We process personal data in accordance with applicable data protection regulations (including GDPR, if necessary).

For details, see our Privacy Policy.

You can find our Terms & Conditions on the website.

We are responsible only after the parcel is received and scanned at our warehouse.

For detailed information, please refer to the Refund & Compensation Policy.

If a parcel is lost under our responsibility:

· compensation is provided

· up to the declared value